When you download Windows from Microsoft Store, you have two options: You can download a collection of compressed files,or you can download an ISO file. An ISO file combines all the Windows installation filesinto a single uncompressed file.If you choose to download an ISO file so you can create a bootable file from a DVD or USB drive,copy the Windows ISO file onto your drive and then run the Windows USB/DVD Download Tool.Then simply install Windows onto your computer directly from your USB or DVD drive.When you download the ISO file, you must copy it onto a USB or DVD. When you're ready to install Windows, insert theUSB drive or DVD with the ISO file on it and then run Setup.exe from the root folder on thedrive.This allows you to install Windows onto your machine without having to first run an existing operating system. If you changethe boot order of drives in your computer's BIOS, you can run the Windows installationdirectly from your USB drive or DVD when you first turn on your computer. Please see thedocumentation for your computer for information about how to change the BIOS boot order ofdrives.Making copies.To install the software, you can make one copy of the ISO file on a disc, USB flashdrive, or other media.After you’ve installed the software and accepted the license terms that accompany the software, those license terms applyto your use of the software. The license terms for Windows permit you tomake one copy of the software as a back-up copy for re-installation on thelicensed computer.

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If you do not delete your copy of the ISO file after installingthe Windows software, the copy of the ISO file counts as your one back-upcopy.If you need to download the software again, you can go to your Download Purchase History in your Microsoft Store accountand access the download there. To install the Windows USB/DVD Download Tool:1.

Click to open the page.2. Click Download then Run.3. Follow the steps in the setup dialogs. You'll have the option to specify where to installthe Windows USB/DVD Download Tool.You must be an administrator on the computer on which you are installing the Windows USB/DVD Download tool. It requires theMicrosoft.NET Framework version 2.0 or higher.System requirements.Windows XP SP2, Windows Vista, or Windows 7 (32-bit or 64-bit).Pentium 233-megahertz (MHz) processor or faster (300MHz is recommended).50MB of free space on your hard drive.DVD-R drive or 4GB removable USB driveFor Windows XP usersThe following applications must be installed prior to installing the tool:.Microsoft.NET Framework 2.0 must be installed.

It can be downloaded.Microsoft Image Mastering API v2 must be installed. It can be downloaded. Before you run the Download Tool, make sure you have purchased the Windows ISO download from Microsoft Store and downloadedthe Windows ISO file to your drive. If you have purchased Windows but have not yet downloadedthe ISO file, you can download the ISO file from your Microsoft Store Account.To make a copy of your Windows ISO file:1. Click the Windows START button, and click WINDOWS USB/DVD DOWNLOAD TOOL in the ALL PROGRAMS listto open the Windows USB/DVD Download Tool.2. In the SOURCE FILE box, type the name and path of your Windows ISO file, or click BROWSE and selectthe file from the OPEN dialog box. Click NEXT.3.

Select USB DEVICE to create a copy on a USB flash drive or select DVD disk to create a copy ona DVD disk.4. If you are copying the file to a USB flash drive, select your USB device in the drop-down listand click BEGIN COPYING. If you are copying the file up to a DVD, click BEGIN BURNING.When your Windows ISO file is copied to your drive, install Windows by moving to the root folder of your DVD or USB drive,and then double-click Setup.exe. Where can I download.NET framework 2.0?The.NET framework can be downloaded.Where can I download Image Mastering API 2.0?The Image Mastering API can be downloaded.What size USB drive is required?You need a USB drive with a minimum of 4GB of free space.Can I use my newly created USB drive to install Windows on someone else's computer?No.

The Windows ISO file on the USB drive is only intended to be used to install Windows on the licensed user’s own computer.Can I back up to a CD-ROM?No. The Windows ISO file is too large to fit on a CD.Can I back up to a Blu-ray Disc?Yes, as long as your DVD drive can write to a Blu-ray Disc.If I have other files on the USB drive will the Windows USB/DVD download tool delete them?This tool requires the USB drive to be completely blank before the Windows files are copied. This helps ensure that the deviceis bootable after the copying has completed.Can I backup to an external hard drive or other device with enough free disk space?Yes, but this is not recommended. The device must be formatted in order for the device to be bootable. A dedicated USB flashdrive would be a better option.Can I use the Windows USB/DVD Download Tool to back up other files?No. This tool is only for use with the Windows ISO file purchased from Microsoft Store.Does the tool support dual-layer DVD discs for burning?No.

Currently, the tool does not support dual-layer DVD discs. The tool is asking me to install the.NET framework and Image Mastering API before I install the toolIf you’re running Windows XP, you must install the.NET Framework 2.0 and the Image Mastering API 2.0 before installing thetool. You can download.NET framework and you can download the Image Mastering API.A restart may be required after installing the.NET framework and the Image Mastering API.When creating a bootable USB device, I am getting an error about bootsectTo make the USB drive bootable, you need to run a tool named bootsect.exe.

In some cases, this toolneeds to be downloaded from your Microsoft Store account. This may happen if you're tryingto create a 64-bit bootable USB device from a 32-bit version of Windows. To download bootsect:1.

Login to your Microsoft Store account to view your purchase history.2. Look for your Windows purchase.3. Next to Windows, there is an Additional download options drop-down menu.4. In the drop-down menu, select 32-bit ISO.5. Right-click the link, and then save the bootsect.exe file to the location where you installedthe Windows USB/DVD Download Tool (e.g. C:UsersusernameAppDataLocalAppsWindows USBDVD Download Tool).6. Once the file has been saved, go back to the Windows USB/DVD Download Tool to create your bootableUSB device.My USB drive is not in the list of available devicesIf you don't see your USB drive in the list of available devices, please make sure the drive is inserted in the USB port,and then click the Refresh button beside the list of available drives.I inserted a blank DVD in my DVD-ROM drive, but the Windows USB/DVD Download Tool doesn't recognize itIf there are multiple drives on the system, the tool will select the first one that is capable of burning DVDs.

If you havemultiple DVD-R drives, try inserting the blank DVD into another DVD-R drive. If that doesn'thelp, please make sure that your disc isn't damaged and that your DVD-R drive is operational.Contact Product Support if issues continue to arise.I inserted a blank DVD in my DVD-ROM drive, but the tool won't let me burn itMake sure the disc isn't a dual-layer DVD disc.

Currently, dual-layer discs are not supportedwithin the tool.

The Acer eRecovery Management softwareGateway computers shipped after November, 2004 have a backup solution called Gateway System Recovery.This solution is a recovery partition stored on your computer’s hard drive that can be used to restore Windows. Using this partition, you can also create a set of recovery disks in case the partition becomes damaged or corrupt.Your computer may still have a recovery partition intact (undamaged or uncorrupted) that can be used to restore your computer to its factory conditions. You can check if the partition is still intact by:. Restarting your computer.

When the Gateway logo appears, press the Alt (the left key) and F10 keys during the boot processCreate the recovery disk in Windows XPWindows XP users can create the recovery disks for Gateway computers by following these steps.Make sure your CDs are “CD-R” and not “CD-RW”. If you plan to use DVDs, they must be “DVD-R” and not “DVD-RW” or “DVD+RW”. Power on the computer. Go to Start All Programs. Find the System Recovery folder. Click on Create My Drivers-Applications CD(s).

Click Burn ISO when the “ Do you want to burn the created ISO images or just having them placed in a folder of your choice” message appears. At the Recovery CD/DVD Creator screen, click Start Creation.

Writing to CD or DVD. When the software program prompts you to insert the next blank disk, do so. When the “ The Recovery ISO Image has been created successfully” message appears, remove the last disk from the optical drive.

Click OK. Label the recovery disks and keep them safe!Create the recovery disk in Windows VistaWindows Vista users can create a recovery disk using the Gateway Recovery Centre software program by following these steps.Your Windows Vista may run the Gateway Recovery Management software and not the Gateway Recovery Centre software version. If so, follow the instructions from Windows 7.These steps will create a backup copy of your system’s drivers and application and will not include a copy of your Windows Vista. You can reinstall Windows Vista using the backup media (the original Windows Vista media). Turn on your computer.

Go to Start and then to All Programs. Find a Gateway Recovery Center folder and click on the Gateway Recovery Center item. If Windows Vista’ User Account Control (UAC) dialog appears, click Continue or Yes.

When the Welcome to Gateway Recovery Center appears, click on Applications and Drivers external media. Disk created. Continue with the next blank disk. When the process is complete, click OK to exit the software programCreate the recovery disk in Windows 8Windows 8 users can use a USB flash drive to create a recovery disk for Gateway computers using the Gateway Recovery Management software program. The instructions are below.This action will remove all personal files from your USB flash drive. Press the Windows key and Q. Type “ recovery” when the search field appears.

When the first search results appears, click on Gateway Recovery Management. Select Create Factory Default Disc. Click on Create Factory Default Disc. Select Copy content from the recovery partition to the recovery drive.

Click Next. Select the USB flash drive to use as a recovery media from the list. You can also use DVDs as a recovery media. Click Next. Click Create. If you are being asked to delete the recovery partition from your computer, click NoRestoring a Gateway computerUsers of Gateway computers can restore the system either by booting into Windows and use the installed recovery software, use the recovery partition from Gateway or use the recovery disks created with the software program.

Restore Windows XPWindows XP can be restored using the recovery disks created for your Gateway computer by following these instructions.All personal files will be deleted during the restore process. Backup your files before you continue!. Remove any USBs, printers, cameras etc. Connected to your computer.

Insert the first recovery disk in the optical drive. Boot your computer. When the following message appears, hit R:Gateway System RecoveryPress 'R' to display Gateway System Recovery options. Select Recovery from this list. Make sure Yes, restart my computer now is selected. Click Next. Your computer will now reboot into Windows Recovery Environment (WinRE) from which you can choose multiple utilities: Startup Repair, System Restore etc.If your recovery partition is intact, the last item in the System Recovery Options window should be “ Recovery Manager” which you can use for your Gateway computer.

Click on Recovery Manager item from the screen, if this item is available, and follow any wizard instructions to restore Windows Vista. The Gateway Recovery Manager item at System Recovery Options.

The following steps apply if Recovery Manager is available. When Gateway Recovery Center opens, click Next. Select Full factory recovery and then click Next.

At the “ Are you sure you want to continue” screen, select Yes and click NextThis action erases all your personal data. Backup your files!. Wait for the process to finish. The Gateway Recovery Manager item at System Recovery Options. When Gateway Recovery Center opens, click Next. Select Full factory recovery.

Click Next. At the “ Are you sure you want to continue” screen, select Yes and click NextThis action erases all your personal data permanently.

Backup your files!. Wait for the process to finish. When the Recovery is complete screen appears, click Finish. The System Recovery Options screen may appear again. If so, click Restart.

Your computer will restart and your Windows Vista begins the reinstallation process. Follow any installation wizard instructions to setup Windows againIf you have a Gateway recovery diskIf you have a recovery disk for Windows Vista already created, follow the wizard instructions after doing these steps:. Turn on your computer. Insert the first recovery disk in the optical drive.

Restart your computer. Hit F12 to open the boot menu. Use your up and down arrow keys to select the CD-ROM/DVD item. This would boot from the recovery disk you inserted in the optical drive. Hit Enter. Follow the wizard instructions to restore the systemThe above steps should boot your computer into the recovery software program made by Gateway for Windows Vista users. Follow any instructions given by the wizard to restore your computer to factory conditions.

Restore Windows 7Windows 7 users can restore the system by following these instructions. If you can boot into Windows 7If you can still boot into Windows 7, follow these steps:.

Power on your computer. Go to Start All Programs. Select Gateway Recovery Management from the Gateway folder. When Gateway Recovery Management opens, select the Restore tab. Select the Restore tab. Select Restore system to factory default. Confirm the action by clicking Yes at the Confirm Restoration windowThe restore process erases all your personal files.

Backup your files!. Click Start. Click OK. When the recovery process has finished, the software prompts you to restart the computer.

Click OK to do so. Follow the wizard instructions to setup Windows 7 again.If you can’t boot into Windows 7If your Gateway recovery partition is still intact and you can’t boot into Windows:. Power on your computer. Press the following combination of keys at boot: Alt and F10. The Gateway Recovery Management software should load. Select Restore system from factory defaultThe restore process erases all your personal files.

Go to the Restore tab. Click Next. Select Fully clean the drive option. Click Reset. Your computer will now restart and begin the restore process. It may restart again, once the process is done.If you can’t boot into Windows 8If you are not able to boot into Windows 8, but have the USB recovery created (using the Gateway Recovery Management software), follow these instructions:. Power off your computer.

Insert recovery USB flash drive you create with Gateway Recovery Management software. Power on your computer. Press F2 to enter BIOS, as soon as your computer boots. If you have a desktop computer, you may need to press Del and not F2. Go to the Boot tab from the BIOS screen using the left and right arrow keys.

In the Boot tab screen, you need to find a “USB HDD” item from the list and highlight it by using the up and down arrow keys. USB HDD should be your plugged-in recovery media. Once you selected (highlighted) USB HDD, press F6 to move it at the top of the list. You may need to press F6 multiple times to move it at the top of the list.

When USB HDD is at the top of the list, navigate to the Exit tab using your left and right arrow keys. Select (or highlight) Exit Saving Changes using your up and down arrow keys. Hit Enter. Make sure Yes is selected at the dialog screen. Hit Enter. Your computer will reboot and boot into Windows 8. Select a keyboard language.

Click on Troubleshoot. Click on Reset your PC. Click Next to confirm the actionThis action will erase all your personal files. Backup your files before proceeding!.

Choose Windows 8 from the list. Select “ Yes, repartition the drives” if you no longer have the recovery partition from Gateway to reinstall it. Otherwise, select “ No, keep the existing partitions“. Select Just remove my files or Fully clean the drive.

The last option takes longer, but cleans the entire drive. Fully clean the drive is recommended. Click Reset. The restore process will start. Once this is complete, at the Choose an option screen, remove the recovery USB. Choose an option at boot.

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Click Continue. Follow any instructions from the wizard screen to setup Windows 8 againIf you don’t have a Gateway recovery USBIf you don’t have the recovery USB created for the Gateway computer, follow these instructions.These instructions should work if your Gateway recovery partition is intact.